How Can We Help?

Download AYE Market from Google Play, open the app, and sign up with your email, phone number, or Google account. Pick which roles apply to you — Buyer, Seller, Job Seeker, Employer — you can select more than one and change this anytime in Settings.

Yes. Browsing, searching, posting listings, chatting, applying to jobs, and posting job openings are all completely free, with zero commission on anything sold. Optional paid upgrades (7-Day Promotion, Premium, Premium+) only add extra visibility — they're never required.

Buyer, Seller, Job Seeker, and Employer — toggle any combination on or off in Settings. Switching a role off just hides that section of the app; nothing you've posted is ever deleted.

Tigrinya (ትግርኛ), Amharic (አማርኛ), and English, fully translated across every screen. Change it anytime in Settings → Preferences → Language.

Android 8.0 (Oreo) and above. An iOS version is planned but not yet available.

Use the search bar for keywords (it matches singular and plural forms automatically), then narrow results with category filters — price range, condition, brand, and category-specific attributes like bedrooms or mileage.

With location permission enabled, listings can be sorted by actual distance from where you are, using Tigray's real region → zone → wereda → tabiya hierarchy plus GPS.

Tap the heart icon on any listing to add it to Favorites. You can also save a search's filters and get notified when new matching listings appear.

Every listing shows the contact methods that seller has enabled — in-app Chat, Call, WhatsApp, or SMS. Pick whichever you prefer; the seller decides which channels to accept.

Listings should carry real photos of the actual item — this is required by our Listing Policy. If you spot stock or misleading photos, report the listing.

Tap the post button, choose a category, add up to 8 photos (drag to reorder — the first becomes your cover photo), fill in the category-specific fields, set your price and location, and publish. Your draft auto-saves as you go.

No — listings publish immediately and are reviewed reactively, not gated behind pre-approval. Our moderation team can still remove or hide a listing afterward if it's reported or found to violate our policies.

Go to My Listings to edit, pause, mark as sold, archive, duplicate, or delete any listing at any time.

Total views, favorites, and sold counts for your listings. Premium and Premium+ sellers see deeper analytics and trends.

Yes. Set your contact preference to chat-only if you don't want to share your number — buyers can still reach you in-app without ever seeing it.

Yes — add a store name and business presence to your profile so buyers can browse everything you're selling in one place.

Usually because it was reported and found to violate our Listing Policy, Prohibited Items Policy, or Community Guidelines — e.g. wrong category, misleading price, duplicate posting, or stock photos. You can contest the decision through our Appeals Process.

No — duplicate or cross-posted listings for the same item are against policy. Pick the single most accurate category.

Up to 8 photos per listing, and you can drag to reorder them — whichever is first becomes the cover photo shown in search results.

It's removed from active search results but stays in your My Listings history. Nothing is deleted unless you delete it yourself.

No, never. In-app chat keeps your number private. Call, WhatsApp, and SMS buttons only appear when a seller has separately chosen to share their own number.

Report the conversation or the user immediately (see our 8 report reasons, including Harassment and Spam), and use Block to stop them from messaging you again. See our Messaging Policy and Block User Policy.

Chats are retained for safety and moderation purposes. If you delete your account, your side of past conversations is anonymized rather than fully erased, so the other person's conversation history stays intact. See our Data Retention Policy.

7-Day Listing Promotion (200 ETB, boosts one listing for a week), Premium (400 ETB/month, broader visibility and analytics), and Premium+ (600 ETB/month, the highest visibility tier). Everything else in the app is free.

Payments are currently processed manually: choose your plan, follow the in-app payment instructions, submit your reference number and receipt, and our team reviews and activates it — usually within one business day. Automatic Telebirr and Chapa payments are in development.

Your listings are never deleted — they simply return to normal, non-boosted ranking. Renew anytime to restore the boost.

Paid upgrades are generally non-refundable once activated, since the benefit (visibility) is delivered immediately. Exceptions exist for billing errors or platform-side activation failures — see our Refund & Cancellation Policy.

Never. AYE Market does not collect card numbers, CVVs, or bank PINs anywhere in the app. Any message asking for these, claiming to be AYE Market, is a scam — report it immediately.

No — browsing, messaging, buying, selling, and applying to jobs all work without any ID verification. It's entirely optional and adds a trust badge plus CV-viewing rights for employers.

A Fayda ID, Kebele Residence ID, Driver's License, Business License, or Passport — reviewed by a real person on our team, never auto-approved.

Only our verification team. Never other users, never third parties. See our Identity Verification Policy.

Check that your document is legible, current, and the name matches your account, then resubmit. You can also appeal via our Appeals Process.

Tap Report on any listing or profile and choose a reason: Scam/Fraud, Fake Listings, Spam, Harassment, Offensive Content, Selling Prohibited Items, Impersonation, or Other. Reports go to a human moderation queue.

Report flags a listing or user to our moderation team for review and possible enforcement. Block is a personal filter — it hides that user's listings from you and stops them from messaging you, without notifying them.

To protect reporter privacy, we don't share the specific outcome of every report, but every report is reviewed and acted on where warranted.

Never pay before inspecting an item, meet in public places, and be wary of anyone claiming to be "AYE Market escrow" — we never handle buyer-seller payments. See our full Safety Center.

Build your Job Seeker Profile with your CV, skills, and experience once, then apply to any opening in one tap. Track every application's status — pending, viewed, shortlisted — from your applications dashboard.

Only identity-verified employers. Unverified accounts can see that a CV exists, never its contents.

As an Employer, use Post a Job with your company name, vacancies, responsibilities, required skills, salary, deadline, and location. Manage postings and applicants from your Employer Dashboard.

A candidate-side ad where job seekers advertise their availability, skills, and experience so employers can find and contact them directly — the mirror image of a job posting.

All in Settings → Preferences. Changes apply instantly, no restart needed.

Settings → Blocked Users lists everyone you've blocked, with an option to unblock at any time.

Visit our Account Deletion page, sign in to verify it's you, and submit your request. Once approved, your profile, listings, photos, CV, and personal data are permanently deleted.

Yes — request an export anytime via our Privacy Rights page before deleting your account, or independently of deletion.

Confirm you're using the same sign-in method you registered with (email, phone, or Google), check your internet connection, and make sure the app is updated to the latest version from Google Play.

Check Settings → Notifications inside the app, and make sure notification permission is granted for AYE Market in your phone's system settings.

Check your internet connection and that the file isn't unusually large; try again on Wi-Fi. If it keeps failing, contact support with a screenshot of any error message.

Use Settings → Feedback in the app — it creates a ticket our team answers directly, or email ayetechub@gmail.com.

Email ayetechub@gmail.com or use in-app Settings → Feedback — a real person on our team replies, usually within 1–2 business days.