These Terms of Service ("Terms") govern your use of the AYE Market app and related services (the "Service"), provided by AYE Tech Hub ("we," "us," "our"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy and Community Guidelines. If you don't agree, please don't use the Service.
1. Eligibility
You must be at least 18 years old to create an account and use the Service. By registering, you confirm you meet this requirement and that all information you provide is accurate and yours.
2. Account responsibilities
- You're responsible for keeping your login credentials confidential and for all activity under your account.
- Provide accurate, current information and keep it updated.
- One account per person is strongly recommended; never create accounts to evade a suspension or ban.
- Notify us immediately if you believe your account has been compromised.
- AYE Market's multi-role system (Buyer, Seller, Job Seeker, Employer) exists so one person uses one account for everything — role toggles hide sections, they don't create separate identities.
3. Seller obligations
- Only list items or services you legally own or have the right to sell.
- Photos, descriptions, prices, and category attributes must be accurate and not misleading.
- You are solely responsible for the legality, quality, and safety of what you sell.
- Honor the terms you advertise — price, condition, availability — once a buyer relies on them in good faith.
- Job postings must describe genuine openings; Jobs Wanted ads must describe genuine availability for work.
- Do not post duplicates of the same listing or cross-post one item into multiple categories.
- Mark items as Sold once a transaction completes.
4. Buyer obligations
- Communicate honestly and follow through on agreements you make with sellers.
- Inspect items before completing a purchase — AYE Market does not guarantee the condition of any listed item.
- Do not use the Service to harass, defraud, waste sellers' time in bad faith, or mislead.
- Job applications must be genuine and use your own CV and identity.
5. Prohibited content & conduct
The following are strictly prohibited (the Community Guidelines give detailed examples and the enforcement ladder):
- Illegal goods or services; weapons, ammunition, or explosives; drugs and controlled substances; stolen goods.
- Counterfeit items misrepresented as genuine.
- Fraudulent listings, scams, phishing, or any attempt to deceive another user.
- Spam, mass-posted duplicates, or listings unrelated to their category.
- Harassment, hate speech, threats, or abusive behavior toward any user — in listings, chat, reviews, or reports.
- Adult content, or any content exploiting or endangering minors.
- Content infringing another party's intellectual property.
- Attempting to bypass the Service's security rules, moderation, or payment review.
6. Intellectual property
You retain ownership of the content you post. You grant AYE Tech Hub a non-exclusive, worldwide, royalty-free license to host, display, and distribute that content as necessary to operate the Service (for example, showing your listing in search results and category feeds). You must not post content that infringes someone else's copyright, trademark, or other rights. The AYE Market name, logo, and app design are the property of AYE Tech Hub and may not be used without written permission.
7. Payments & Premium subscriptions
- Core use of AYE Market is free: browsing, posting, chatting, applying, and hiring carry no fees and no sales commission.
- Optional paid upgrades: 7-Day Listing Promotion (200 ETB), Premium (400 ETB/month), and Premium+ (600 ETB/month) — current details on the Pricing section.
- Payments are currently processed manually: you submit a payment reference and receipt in the app, and an administrator reviews and approves the request before benefits activate. Automated Telebirr/Chapa payment is planned; when introduced, these Terms apply equally to it.
- Subscriptions run for the stated period and do not auto-charge (manual payment cannot). Benefits end at expiry unless renewed; expiry never deletes your listings — they simply return to standard ranking.
- We may change pricing with reasonable notice; changes apply to future purchases, never to a period already paid for.
8. Refund policy
Because paid upgrades deliver immediate, intangible benefits (visibility, ranking, badges), payments are generally non-refundable once activated. Exceptions:
- You were charged in error (e.g., a duplicate payment approval) — contact us for a refund or credit.
- A paid feature failed to activate due to a fault on our side and wasn't fixed within a reasonable time — you're entitled to a refund or credit for that period.
- A payment request that is rejected before activation is not a charge — no benefit was granted and any transferred amount is returned.
Refund requests: ayetechub@gmail.com with your payment reference number (format AYE-YYYY-NNNNNN).
9. Account suspension & termination
We may remove content, restrict features, or suspend or terminate accounts that violate these Terms, the Community Guidelines, or applicable law — including fraud, repeated reports, prohibited listings, or abusive behavior. Enforcement actions are logged, and moderation decisions can be appealed by contacting us. You may delete your own account at any time via Account Deletion. Sections that by their nature survive termination (intellectual property, liability, disputes, applicable law) continue to apply.
10. Disputes between users
AYE Market is a venue connecting buyers, sellers, employers, and candidates — we are not a party to transactions and do not guarantee any listing, sale, hire, or user's conduct. Resolve disputes directly with the other party first; we can assist by reviewing reports and taking platform action (content removal, account enforcement), but we cannot compel refunds or specific outcomes between users.
11. Limitation of liability
The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, AYE Tech Hub is not liable for indirect, incidental, or consequential damages arising from use of the Service — including losses from transactions between users, inaccurate listings, employment outcomes, or third-party service outages (e.g., Firebase or Google Play). Our total liability for any claim relating to the Service is limited to the amount you paid us, if any, in the 3 months preceding the claim.
12. Applicable law
These Terms are governed by the laws of the Federal Democratic Republic of Ethiopia. Any dispute not resolved informally is subject to the jurisdiction of the competent courts of Ethiopia.
13. Changes to these Terms
We may update these Terms as the Service evolves. Material changes are reflected by updating the "Last updated" date above. Continued use after a change takes effect constitutes acceptance.
14. Contact
Questions about these Terms: ayetechub@gmail.com.